Return Policy

At Flaerz.shopping, we are dedicated to ensuring you are completely satisfied with your perfume purchase. If you need to return or exchange a product, our policy is designed to make the process as smooth as possible.

Return and Exchange Eligibility:

1. Timeframe:

   • Returns and exchanges are accepted within 3 days from the date of purchase.

2. Product Condition:

   • Perfume bottles must have at least 90% of the product remaining.
   • Testers must be in their original, unopened condition.
   • The original packaging, including boxes and any included accessories, must be intact and undamaged.

3. Eligible Products:

   • This policy applies to 50ML perfume bottles and testers.

Products Not Eligible for Return or Exchange:

• Products with less than 90% of the perfume remaining.
• Testers that have been opened or used.
• Products without original packaging or those with damaged packaging beyond what is expected from normal handling.

Processing and Fees:

1. Processing Time:

   • Returns and exchanges are processed within 4-5 working days of receiving the returned product.

2. Condition-Based Fees:

   • If a perfume bottle has been used up to 10%, a small fee will be applied to cover the cost of the used product.
   • No fee will be charged if the perfume has been used negligibly (less than 10%).
   • Products used more than 10% or testers that have been opened are not eligible for return or exchange.

How to Return or Exchange:

1. Initiate a Return or Exchange:

   • Contact our customer service team with your order number, the product you wish to return or exchange, and the reason for the return.

2. Return Shipping:

   • Return within 3 days to: 23/3 Saleem Housing, Shah Faisal Colony # 3, Karachi.

3. Return Checklist:

   • Ensure that the perfume bottle has at least 90% of the product remaining.
   • Include the original packaging, including the box and any accessories.
   • Securely pack the product to prevent damage during return shipping.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed and credited to your original payment method within 7-10 working days.

Contact Us:

For any questions or concerns regarding our return and exchange policy or to assist with a return, please contact our customer service team. We are here to help ensure your experience with Flaerz.shopping is positive and hassle-free.

Email: contact@fraerz.com
Phone: 03162398785